Shipping & Returns
Each return is handled on a case-by-case basis with customer satisfaction being our foremost concern.
We do not accept returns on coffee seeing that coffee is a perishable item. That said, if you’re dissatisfied with a specific coffee that you received, please let us know why. Notify us within 7 days of delivery and we will work to make it right. Please remember, although we are responsible for the roast, coffee remains a natural product and taste is subjective.
Any other item such as merchandise will be eligible for return and/or replacement if damaged or defective if notified within 7 days of delivery. If a size does not fit, it is eligible for return, but the buyer must pay shipping both ways, and the item must be unworn.
EXPECTED DELIVERY TIMES
We know you want your coffee, and we work hard to ship out promptly. Please keep in mind that we roast fresh and in smaller batches, and delays sometimes occur. If ever they do, rest assured we will communicate with you.
Montreal & Laval: Coffee will be delivered in 1-2 business days
Rest of Quebec and Ontario: Coffee will be delivered in 2-3 business days
Rest of Canada: Coffee will be delivered in 2-5 business days
USA: Coffee will be delivered in 2-7 business days
If you encounter any issues throughout the order process (like entering the wrong address) please message us right away and will work with you to address them.
MISSING OR DAMAGED ITEMS
Contact us at email@example.com as soon as you notice your shipment is missing. We’ll look into it and work with you to find a solution.
For damaged shipments, let us know within 3 days of delivery and we will send you a replacement. Please share a photo of the damaged item & box.