Shipping & Returns
Each return is handled on a case-by-case basis with customer satisfaction being our foremost concern.
We do not accept returns on coffee seeing that coffee is a perishable item. That said, if you’re dissatisfied with the product that you received please let us know. Notify us within 30 days after your order and we'll send through a replacement item at no additional cost.
Any other item such as merchandise will be eligible for return and/or replacement if notified within 30 days.
EXPECTED DELIVERY TIMES
We roast to order on Thursday so all coffee is shipped out on Friday each week.
Quebec: Coffee will be delivered 1-2 business days
Ontario: Coffee will be delivered 2-3 business
Rest of Canada: Coffee will be delivered 3-4 business days
USA: Delivery times vary, but will likely be there withing 7 business days.
If any issues throughout the order process (like entering the wrong address) we'll send you a replacement product. We only ask that you cover the shipping cost of the replacement product.
MISSING OR DAMAGED ITEMS
Contact us at firstname.lastname@example.org as soon as you notice your shipment is missing. We’ll send you a replacement.
For damaged shipments, let us know within 7 days and we will send you a replacement
If possible, please share a photo of the damaged item & box.